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Freedom of Connectivity

One of the main advantages of VoIP over normal telephony is (again) raising from its computerised nature: an internet connection is – by default – global-reaching and may not need a provider whatsoever, hence VoIP has no real barriers. As a matter of fact, the core of the most popular VoIP protocols (SIP) allows a caller to reach an extension behind a PABX by simply “dialling” [email protected] instead of a national or international number, thus avoiding call charges altogether.

Because this kind of approach in implementing a VoIP-connected system would mean it is open to the whole Internet (consequently likely to be abused by cold callers) the idea hasn’t yet made a footprint and we are still relying on telecommunication aggregators to facilitate calls between PABX systems.

Another important benefit of VoIP telephony is that it mostly is location independent. This means that one can easily connect to a VoIP system (or carrier), via the Internet, from a remote location, and make calls using the system they connect to. A good case in point being that one can easily be overseas in Europe, connect to a Sydney based provider and make local calls at no extra cost. This enables businesses to use overseas freelancers or outsourced personnel to answer local calls, allow their workforce to work from home or whilst on the road, whilst the customer or other calling party is unaware and believes the person called is in the office.

I am not saying this is not possible with normal telephony – but the costs would definitely be prohibitive due to the complexity of inter-operability of land-based networks.

Another great benefit is found in the availability of mobile computing devices. Nowadays, every smartphone can have software apps that are nothing but VoIP clients and allow the user to use VoIP whilst on the road, by using the mobile Internet connection, being always connected and ready to take on another call and communicate efficiently with the head-office or a customer or supplier who did NOT dial their personal phone number, but the company number.

NOTEWORTHY: VoIP allows people to seamlessly work from remote locations or on the road and still be connected as if they are in the office, thus simplifying and improving productivity and customer service